Information

The Snow Queen ice show postponed by a year – you’ll keep your seat

Updated on the 23rd of December 2021

Dear Snow Queen ticket holder,

bad news first: unfortunately the long-awaited Snow Queen ice show is postponed by a year due to tightened COVID-19 restrictions in Finland. The wondrous world premiere will be experienced at Tampere’s Nokia Arena on Friday the 30th of December 2022.

This is, of course, a major setback to all of the 400 professionals coming from various fields of cultural events and sports who have been working hard on the production, as well as for you, our dear viewer, for whom we are building this ice extravaganza.

Luckily there are also good news: you won’t lose your seat. We are keeping your ticket valid and moving it to the following turn of the year. So just sit back, relax and use your ticket as it is on the new date. You can also change you ticket to another show of the Snow Queen, if the suggested show doesn’t fit your schedule.

New dates for the Snow Queen ice show

PREMIERE: Saturday 1 January 2022 at 7 pm, moves to Friday 30 December 2022 at 7 pm
Sunday 2 January 2022 at 2 pm (show in Swedish), moves to Saturday 31 December 2022 at 2 pm (show in Swedish)
Sunday 2 January 2022 at 7 pm, moves to Saturday 31 December 2022 at 7 pm
Monday 3 January 2022 at 2 pm, moves to Sunday 1 January 2023 at 2 pm
Monday 3 January 2022 at 7 pm, moves to Sunday 1 January 2023 at 7 pm

The Finnish Snow Queen is a historical and significant production of international scope. The preparations were made right to the finish line. Having to postpone the show this close to the premiere is a tough blow especially to the performers.

We will not get all of our financial investments back so your support means the world to us. We are grateful if you can keep your ticket until next year. As the saying goes: good things come to those who wait. And Snow Queen is definitely something worth waiting for.

We also understand if you can’t keep your ticket. If you’d rather exchange the ticket’s value for a Tampere Hall gift voucher or prefer a reimbursement, that is also possible. You can apply for them until the 28th of February 2022.

We are really sorry for the inconvenience and hope it’s some comfort that the new ice show dates at the spectacular Nokia Arena were quickly found for next year. See you then!

Have an ice day – we won’t snow down!

The Snow Queen Team

 

Here’s what to do:

1. Use your ticket as it is on the new date

If the new suggested show fits your schedule you don’t have to do anything. Just arrive at the Nokia Arena with your ticket on the new date and enjoy the show.

2. Change your ticket to another show of the Snow Queen

If the new suggested show doesn’t fit your schedule but you want to experience the magic of the Snow Queen you can change your ticket to another show of the Snow Queen, given there are available seats left in the same price category. You can change your ticket at the Tampere Hall ticket sales desk or by sending an e-mail to lipputoimisto@tampere-talo.fi. You can also change your ticket through Lippu.fi sales channels: tel. +358 600 900 900 (€2/per each starting min + standard local network/mobile rate) or by sending an e-mail to tampere-talo@lippu.fi. Write the headline of your message as ”Snow Queen ticket exchange”, and tell us your name, order number, original date and the preferred date in the message. Apply for the exhange free of charge until the 30th of September 2022.

If you are a group sales customer you can send your e-mail to ryhmamyynti@tampere-talo.fi. Write the headline of your message as ”Snow Queen ticket exchange”, and tell us your name, order number, original date and the preferred date in the message. Apply for the exhange free of charge until the 30th of September 2022.

3. Change your ticket to a Tampere Hall gift voucher

If you wish to change your ticket to a Tampere Hall gift voucher, please send an e-mail to lahjakorttihyvitys@tampere-talo.fi. The Tampere Hall gift voucher is valid for one year (12 months) from the time of the exchange. The gift voucher can be used on all of Tampere Hall’s productions and services. Please note that we will not compensate for the order fee of the ticket. Apply for the exhange until the 28th of February 2022.

4. Apply for a reimbursement of the ticket price

You can request reimbursement for the price of the ticket here: Lippu.fi. Please note that the order and delivery fees and service charges are not reimbursed. Apply for the reimbursement until the 28th of February 2022.

If you are contacting us about ticket changes or reimbursement issues, please give the following information in your message to expedite the process: the name and date of the event, your name and contact information, the information given on your ticket (the section, row and seat number / the number under the barcode / a picture of the ticket).

Due to the large number of cancellations, the processing time is exceptionally prolonged. We will reply to all messages. Thank you for your patience.

 

 

Accessibility

Ensuring accessibility has been an important part when designing the Nokia Arena, all floors are accessible by lifts. Service points at the arena are also accessible.

 

Arriving at the Nokia Arena

The venue for the show is the easily accessible, brand new Nokia Arena located in the heart of Tampere. You can access the arena on foot, by bike, by car or by public transport. The arena is located 600 metres from both the railway station and the bus station.

Address: Kansikatu 3, 33100 Tampere

Read more

 

Safety

Your safety is our priority. We follow the guidelines and recommendations for events and meetings given by the regional COVID-19 monitoring group and the Regional State Administrative Agency.

To ensure a safe event, we ask all visitors to remember the importance of personal hygiene behaviour and taking others into consideration. The event organizer and the Nokia Arena follow rules and recommendations given by the authorities to guarantee the audience, the performers and the employees a safe event. Please help us provide a safe environment for all – thank you for your cooperation!

The latest updates about the shows will be published on this website – please follow our page! If you could not find the answer to your question here, please contact the organizer of the event by email at lumikuningatar@tampere-talo.fi

The performances

PREMIERE: Friday 30 December 2022 at 7 pm
Saturday 31 December 2022 at 2 pm (show in Swedish)
Saturday 31 December 2022 at 7 pm
Sunday 1 January 2023 at 2 pm
Sunday 1 January 2023 at 7 pm

  • The duration of the show is approximately 2 hours, including intermission.
  • This family-friendly ice show is recommended for children over 6 years of age, as some scenes might feel frightening. There are flashing light effects in the show..

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